THE Government is this week due to confirm travel companies’ alternatives to cash refunds for cancelled holidays will be protected.
The Department for Transport is expected to announce that credit notes or vouchers given by airlines and tour operators and travel agents will be covered by the ATOL scheme.
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All package holidays sold in the UK where a flight and one other element is bought at the same time carry ATOL protection — so if the company goes bust, passengers will be repatriated or refunded.
Travel firms began issuing credit vouchers to holidaymakers hit by the lockdown.
If you have been offered one, here are some key questions:
Q: I was given a refund credit note for a cancelled package holiday — is it safe?
A: If the Government announcement happens, then yes, it will be as financially protected as your original holiday.
Q: I have accepted a credit note but what happens if the company goes bust before I get to spend it on a trip?
A: By protecting the notes, the Government is saying it will step in and refund you under the ATOL scheme.
Q: I have a refund credit note but can’t afford to go away now — can I get my money back?
A: You still have a right to a refund — explain you do not want a credit note and want your money back.
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