First Impressions from Live! Casino Philadelphia Patrons

Hours before the whoop-de-do of a formal ribbon-cutting for Live! Casino Philadelphia, I tried gauging patrons’ reactions. Not to sports icons Dr. J, Ron Jaworski, and Charlie Manuel cutting a ribbon, but to the casino itself and its amenities.

Reviews were mostly good, but in Philly fashion, most of those who spoke wanted some more time before making a final commitment.

“Too soon” to judge

“It is still too soon to judge,” said one employee in true Philly skeptic style as he caught a smoke in the parking garage.

After another puff and more contemplation, he added, “But it looks like they are catching up to Atlantic City,” alluding to the cluster of aging casino properties 58 miles to the east.

The former employee of in-town competitor Rivers Casino Philadelphia in Fishtown, which is about six miles away from the Stadium District where Live! is situated, said he got “a small increase” in pay when he moved.

But he added the job was better for him at Live! and the patrons like the sparkling new facility.

Clean and friendly

Robert Berry of Runnemede, one of those South Jersey suburbs in Philly’s gravitational pull, was decked out in a light Phillies baseball jacket despite the chill as he took spins on a slot machine.

Berry was down – maybe $500 – but still happy with Live!, a comfortable ride to a cleaner and more friendly place than where he had mostly gone previously. Still, he wished it was baseball season, his preferred past time over slots.

View of a rated player at Live!

Bill and Shirley are high-end players. While he sometimes plays craps, it is her time at slot machines that earned their status.

When they lived in mid-NJ, that meant Wind Creek Casino in Bethlehem.

But when they moved to Wayne in the Philly suburbs, they migrated to Hard Rock Casino in Atlantic City, where they are treated like royalty since they sometimes drop $10,000 on an overnight trip.

They see that level of play more as entertainment than gambling since they know the odds are always in favor of the house. In return, they get food, drinks, concerts – something they’ve been missing during COVID-19 precautions.

While Live!’s barely been open, they’ve already stayed at a comped suite repeatedly. He’s a specialized engineer, so he can work on his laptop from their suite while his wife is playing.

Need more amenities for rated players at Live!

First and most importantly, there is no set-aside lounge space dedicated to rated players, where they can quickly get food or drink without standing in a queue.

They are accustomed to grabbing an armload of top wines from the rewards store at Hard Rock. Instead at Live!, they have to stand in line to buy a glass of wine.

The Prime Rib, Live!’s top restaurant, has yet to open, so no comped meals there yet either.

They like the host assigned by Live! but he “doesn’t have all the tools” their host in AC has at his disposal, said Bill.

“It’s a learning curve. They aren’t good yet,” he added.

Shirley likes the community they have developed in Atlantic City among other similar levels of players.

“It’s a culture,” she said, slapping a slot button.

All you need to know about the new Live! Casino

PlayPennsylvania recently published a three-part lead-up series highlighting all you can expect from the newest Philadelphia casino. Catch up here:

Lead image courtesy of Live! Casino Philadelphia.

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